Terms

Welcome to the Monarch Resources website! We are excited to welcome you to our family of customers. Your use of this website constitutes your agreement to and acceptance of the notices, terms, and conditions set forth herein. In addition, as a condition of your use of this website, you represent and warrant to Monarch Resources that you are a licensed funeral professional.

Orders are billed according to current pricing of items in our inventory. Please note that prices are subject to change at any time and that Monarch cannot confirm exact pricing until orders are entered.

By confirming your purchase at the checkout process for each transaction, you agree to accept and pay for the items(s) purchased.

Monarch Resources offers a 100% Satisfaction Guarantee. However, there may be some instances when a 20% restocking charge will be accessed on like-new returned merchandise.

All new customers are set up on credit card or ACH pay until an Open Account Application has been completed and terms are extended. Once an open account has been established, our terms are Net 30. Past due invoices will be assessed a late fee of 1.5% per month, with an annual interest rate of 18%.

Methods of payment include company check, ACH funds transfer, credit card (Visa, Master Card or American Express), cashier’s check, money order or cash.

A $30.00 fee will be assessed for any NSF returned check or declined ACH payment.

Shipments

All shipments in the continental United States are shipped by UPS Ground or LTL Freight unless you specify otherwise. Shipping orders which are received by 3:00 pm CST will be shipped that same day.

The customer should call our office (817-265-4535 or 800-242-4231) if shipping must be expedited to meet your in-hand needs.

It is the customer’s responsibility to examine goods upon receipt. If you suspect your order has been damaged in shipment, you must immediately notify the driver before he/she leaves. Keep all packaging and notify us that same day. If you fail to keep the packaging and do not make a claim for damaged goods within 24 hours (1 business day) after the goods in question have been delivered, you will be deemed to have accepted the goods and waived any apparent defects, errors or shortages.

Backorders

Backordered items are tracked and are shipped immediately when new stock is received. We will select the method of shipment (UPS Ground) unless you specify otherwise.

Customer Service

Hours: 8:00 a.m. – 5:00 p.m. (CST)
Contact Information: 817-265-4535 or 800-242-4231
E-mail: customerservice@monarchresources.com

If you reach Customer Service after hours, please leave your contact information and a brief message and we will call you back.